Terms & conditions
Scope and order acceptance
These terms apply to bulk ingredient and private-label business enquiries and orders with Root2Leaf Organic LLP. A cart selection is not an accepted order. The written quotation and order confirmation identify the material, grade, specification, price, taxes, freight, documentation and dispatch schedule. Any agreed project-specific terms must be recorded in writing.
Material and formulation suitability
Natural materials may vary in colour, aroma and appearance between batches. Product photographs are presentation references. The agreed sample and written specification determine the supplied material. Please communicate the destination market, intended application and regulatory requirements before confirming an order; no ingredient image or description guarantees suitability for every formulation.
Minimum quantities and lead times
Conventional orders start at 1 kg and IPM at 200 kg. Organic minimums are NPOP 250 kg; NOP, NPOP/NOP and NOP-COR 400 kg without TC or 600 kg with TC; EU 1,500 kg. These minima apply per ingredient, cut and quality across pack sizes, including Green Cardamom. TC is an invoice-wide choice and changing it revalidates all applicable organic lines. Product-specific minima, if configured, are shown with the product. Organic lead times are 45 days from order confirmation, or 60 days for EU. The confirmed order records the applicable dispatch date and any agreed changes.
Packs and availability
Materials are custom packed from the total available weight for the selected ingredient, cut and quality. Different pack sizes do not constitute separate independent stock. Pack formats are subject to material density and confirmation. Listed organic programmes are requested supply options, not a blanket certification claim for every batch.
Transaction certificate and testing
Organic selections include an optional ₹10,000 transaction-certificate charge per invoice. If deselected, the transaction certificate and third-party testing report will not be provided. Do not deselect documents that your market, organic claims or traceability requirements need; confirm the appropriate supply route with us before order confirmation.
Cancellation and refunds
A cancellation request received within seven calendar days of placing the order qualifies for a 90% refund of the amount paid. Where cancellation is requested seven days before the confirmed dispatch date, the refund is limited to a maximum of 50%, reflecting goods already prepared. The treatment of other cancellation periods must be agreed in the written order confirmation before acceptance. See the Cancellation & Refund Policy for the request process.
Private-label approvals
The customer must approve the agreed formulation, specification, artwork, pack format and market requirements before production. Changes requested after approval may affect price and timing and require written agreement. Customer-provided branding and artwork must be authorised for use.
Questions and applicable rights
Contact info@root2leaforganic.com for order or terms queries. These terms do not exclude rights or remedies that cannot lawfully be excluded. Any specific governing-law or dispute-resolution arrangement will be identified in the final contract.