Cancellation & refund policy

Within seven days of placing an order

A cancellation request received within seven calendar days of placing the order qualifies for a refund of 90% of the amount paid. Send the request in writing with the order reference so its receipt date is clear.

Seven days before dispatch

For a cancellation requested seven days before the confirmed dispatch date, a refund of up to 50% of the amount paid may be provided, as goods will already have been prepared. The confirmed order and stage of preparation will be reviewed.

Other cancellation periods

The refund treatment after the first seven days and outside the stated pre-dispatch window has not yet been set. It must be agreed in writing before an order is accepted. No live order or payment is accepted by this staging website.

Incorrect or non-conforming supply

The cancellation schedule does not replace the investigation of damaged, incorrect or non-conforming goods. Contact us with your invoice, batch information, photographs and the nature of the issue. Please obtain return instructions before shipping material back; assessment and remedy will follow the agreed specification and applicable rights.

How to request a refund

Email info@root2leaforganic.com with the order number, cancellation reason and relevant dates. Approved refund amount, method and processing timeline will be confirmed in writing. No fixed banking turnaround is promised before the payment arrangements are activated.